Casino / Mobile
This page sets out the legal framework that governs your use of adup99. Access to our platform and its features depends on your local law and the eligible regions we serve — please read these terms before using your account.
adup99 operates as a platform whose availability and permitted use depend entirely on the laws that apply in your location. We do not make representations about legality in any jurisdiction we have not confirmed as eligible. If you access this platform from a region where online gaming activity is restricted or prohibited under local law, that responsibility rests with you. We ask every account holder to check the rules that apply to them before depositing or withdrawing. When you use Rocket or Upay to fund your account, the transaction is processed through those wallet providers under their own terms — your wallet activity is subject to both our account policy and the rules of the payment provider. We retain transaction records for account integrity and dispute handling; these records are linked to your registered account identity. Any account found operating outside its declared region may be suspended pending review. Our policy does not override local regulation. Changes to this policy are published on this page, and continued use of the account after a change constitutes acceptance of the updated terms. If anything here is unclear, our support route is available for clarification.
Rocket transactions on your account are governed by both this policy and Rocket's own payment terms. We record all deposit and withdrawal requests linked to your account wallet for dispute and audit purposes.
Upay is a verified payment route on this platform. When you use Upay, the transaction log is retained in your account history and is visible in the wallet section of your signed-in account area.
Your registered account details must match the identity used on your payment wallet. Mismatches between account name and wallet holder name may result in a hold on transactions until the details are reconciled.
We publish all policy changes on this page. We do not notify each account holder individually for minor clarifications, so checking this page periodically keeps you current on any updates to your obligations.
Not every element of your experience on adup99 is covered by the same set of rules. Understanding which parts of this policy apply to which activity helps you know where to look when a question comes up. Account access and wallet transactions sit directly under this policy. Third-party services — including game studios like PlayStar, Bigtime Gaming, Spadegaming, Microgaming and Joker — operate under their own content terms. Our policy does not extend to those studio terms, though it does govern how you access that content through your account.
Covered. Your login credentials, session behaviour, account status changes and region eligibility all sit under this policy. Any suspension, restriction or closure of your account is handled according to these terms.
Covered. Deposits and withdrawals made through Rocket, Upay or other configured payment routes are recorded under your account and subject to our transaction policy and the wallet provider's own rules.
Partially covered. The games available in our lobby are supplied by studios including PlayStar and Spadegaming. We govern your access to that content; the studios govern the content itself under their own separate agreements.
Not covered. External links, third-party apps, payment provider interfaces and studio platforms operate independently. adup99 is not liable for the terms or practices of services outside our direct platform.
You have practical options when it comes to your account data, transaction records and how your details are held. To review the transactions linked to your account, open the wallet history section once you are signed in — every Rocket and Upay movement is listed there with a timestamp and reference. If any account detail is incorrect — your registered name, contact address or linked wallet — raise a correction request through the support route rather than editing it unilaterally, since identity fields are verified against your payment wallet. You can ask us about how your data is held, what we retain and for how long, by contacting us through the published support channel. If you want to close your account, that request is handled via support as well. We aim to acknowledge account-related requests within the timeframe shown in your support ticket, and we keep a record of all correspondence linked to your account ID so nothing gets lost between exchanges.
Sign in and open the wallet history tab. Every deposit and withdrawal — including Rocket and Upay movements — is listed with a reference number and timestamp you can use if you need to raise a query.
Contact support to request a correction to any registered identity field. We verify changes against your payment wallet details, so corrections require a support ticket rather than a self-service edit in the account settings page.
You can ask what personal data we hold and for how long. Send your question through the published support route with your account ID, and we will respond with the retention details applicable to your account type.
Account closure requests are handled by our support team. Open a ticket with your account ID and the request. We process closure in line with the steps set out in the account terms visible in your signed-in area.
If you have a question about how this policy applies to your account, the support routes below are the right place to start. Use your registered account ID when you get in touch so we can locate your records quickly and respond accurately.
Open the chat widget from any page on the site. This is the direct route for account and policy questions — have your account ID ready and describe the specific issue so we can respond without back-and-forth delays.
Send your policy or account query to our published support email address, visible in the contact section of the site. Include your account ID and a clear description of the issue in the subject line.
Your signed-in account area contains a help section with published answers to common policy questions. Check there first for wallet and account terms before raising a ticket, as many questions are already addressed in detail.
Data handling, cookie use, account security and retention are each managed under distinct parts of our policy. Here is how each area works in practice, and who to contact if you need to act on any of them.
We use cookies to maintain your session while signed in and to keep your account state across pages. Cookie settings are adjustable in your browser. Disabling session cookies may affect login and wallet access functionality within the platform.
Your login credentials are your responsibility to keep private. We do not ask for your password through any support channel. If you suspect unauthorised access, contact support immediately using the chat route and reference your account ID.
We retain account and transaction records for the period required by our operating policy and applicable regulations in supported regions. You can ask for details about your specific retention period through the published support contact route.
To request a change to how your data is held, or to flag a data concern, contact support with your account ID. We handle data requests separately from general account queries and keep a record of every exchange tied to your account.
These are the questions we hear most often about how this legal policy applies to accounts in Bangladesh. Each answer reflects how the policy works in practice — not a general statement.
Access to adup99 and the applicability of this policy depend on local law and the eligible regions we serve. If online gaming activity is restricted under the law where you are, that legal responsibility rests with you. Check your local rules before opening or using an account.
We hold your registered identity details, session records and transaction history linked to your account ID. This includes Rocket and Upay wallet activity. To get a full account of what we hold, contact support with your account ID and submit your data inquiry in writing.
Raise a correction request through support rather than editing identity fields directly. We verify changes against your linked payment wallet — for example, your Rocket or Upay registered name — so the correction process requires a ticket with supporting detail.
You can submit a deletion or closure request through our published support route. We handle these requests in line with our retention obligations in supported regions. Some records may be retained for the period required by applicable regulations even after account closure.
That responsibility rests with the account holder. We do not confirm legality in every jurisdiction. If you access this platform from a location where such activity is not permitted under local law, you do so at your own risk and in breach of the account terms.
Policy updates are published on this page. We do not send individual notifications for every change. Continuing to use your account after a policy update is published on this page constitutes your acceptance of the revised terms, so checking back periodically is advisable.